IWI US, Inc. (“IWI”) has determined that the Carmel Rifle has a safety issue with the firing pin blocker and is thereby subject to a Safety Warning and Recall Notice. IWI is issuing this mandatory recall to repair the safety issue in the specific Carmel rifles listed below.

IWI will correct these recalled firearms at no cost to the customer, and this recall does not affect any other IWI products.

This safety recall notice affects 1,094 Carmel rifles within the following serial number range.

CH001385 – CH003328

CORRECTIVE STEPS – There are two options:
1.
Option 1 – Fill out the below form to initiate the return of the Carmel.
Option 2 – Call IWI US, Inc. Customer Service at 717-695-2081 and have the rifle’s 8-digit serial number available.

2. Whether you choose option 1 or 2, IWI US, Inc. Customer Service will send you shipping instructions that include a pre-addressed shipping label.
3. Upon receipt of the shipping instructions, follow instructions found in the Owner’s Manual.

Remove the magazine from the rifle.

Clear the firearm of all ammunition.

4. Using the pre-addressed shipping label that was sent to you, ship the rifle to IWI US, Inc.

Once received by IWI US, Inc. the rifle will be repaired and returned to you within 4-6 weeks.

IWI US, Inc. apologizes for any inconvenience this has caused and will service any affected rifle in the most expedited manner possible.

If you have any questions about this recall, the rifle, or its disassembly or reassembly, please contact IWI US, Inc. Customer Service at 717-695-2081 or on our contact page.

Firearm Return

As of 04/28/2023 we are currently unable to perform any Tavor SAR or Tavor X95 left hand conversions. We apologize for the inconvenience.
You can ship your rifle in its original box but please be sure to place the IWI box inside a larger box for protection during shipping. If you don’t have the firearm’s original box, you can ship in any disposable box available. Our shipping cartons fit IWI US boxes so any third party box that comes in will be discarded and your firearm will be returned to you in a well-padded carton. Please do not ship in any personal bags or cases. If we receive a firearm in a personal case or bag, it will be shipped back to you separately and will incur an additional shipping fee.
Our turnaround time once we’ve received your firearm is generally 4 weeks.
Upon completing this form, you will receive an email notifying you that your submission was completed successfully. You will receive a separate email within 1-3 business days with your Return Authorization number (RA#) with additional instructions.

Please return your firearm to this address:
IWI US, Inc.
Attn: Service Department
1441 Stoneridge Drive
Middletown PA 17057